Monthly Archive: September 2011

Sep
10

Aussie Telcos fail at front-line customer service

I have recently gone through the process of switching mobile carriers, from an Optus corporate account to a Telstra corporate plan. This has proven to be a frustrating experience, one that has been typical of dealing with each of the three major carriers in Australia (Telstra, Optus and Vodafone) all of which I have been …

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